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School Safety Complaint Box

 School Safety Complaint Box - Guidelines

A.P-Samagra Shiksha- Quality Education- Guidelines on School Safety and POCSO Act, 2012  –  instructions to  Heads of  institutions  of all management schools/hostels

 The District Educational  Ofcers, Additional  Project Coordinators of Samagra Shiksha and Principals of DIETs in the  state are hereby informed that   the     School   Education   Department   and   Samagra   Shiksha   is implementing   POCSO  Act, 2012 and School Safety Guidelines in all the schools  for  the   better  implementation  of  school  safety  and  security guidelines to protect the  students below 18 years of age group.

Further, all  the   above mentioned officers  are  requested to  issue instructions  to   the   HMs  of  all  managements   schools/hostels in  their jurisdiction and also to give wide publicity for the  school safety guidelines to save the  children from sexual abuse.

 The DEOs and APCs in the state  are instructed to communicate the following guidelines to school HMs for protection of  students  as part of the school safety guidelines.

        To orient all teachers and students regarding the  school safety plan using the  morning assemble platform.

•        Regular  meeting  with teachers  and members  of the   school safety Committee  to  discuss  issues  related to  school safety and security and decide appropriate actions.

•   Orienting   teachers,   parents   and  students  on  the    purpose  and

process of conducting parent teacher meetings and its impact on al round development. According to section 19(1) and 21 of the  POCSO Act 2012, teacher’s management and all employees of schools need to  be  made  aware about the   provisions  of the   act.  Hence it is instructed  to  train all  staf  members  and  support staf  on  child protection norms and child sexual abuse prevented.

•        School  Complaints   Committee:   there  should  be  a   committee consisting  of HM/Principal, one male teacher, one female  teacher, one  female  student  and  one  non  teaching  staf  member,  this committee would receive and address all kinds of complaints from students.

•        Child  Abuse  Monitoring   Committee  (CAMC)-   Apart  from  the school   complaints   committee,   there   should   be   child   abuse monitoring committee. At least one member of the  committee shall be independent persons with experience of child rights issues

 should have tow  student representatives. All incidents of child abuse shall be reported to the  committee.

•   Complaint Box:

•   Each school must have a Complaint  Box  in one/two locations and it should be maintained in the  true spirit.

•   Students shall be sensitized  in making  complaints on their issues,

problems, bad experiences, etc.,

•   The box shall be opened fortnightly by the  MEO/his nominee in the presence  of PC  member,  Village  Mahila Police, Women  and Child Welfare Assistant and Village Welfare & Education Assistant and the complaints must be handled in confdentially, must be kept in sealed cover  and   handed   over  on  the    same  day  to   Mandal  Level Committee.

•   Mandal Level Committee  consists of MRO,  MPDO,  SHO,  Supervisor,

ICDS and MEO as member convenor.

•                  The Mandal  Level  Committee  shall examine the   contents of the complaints and recommend to  the   concerned competent authority for taking necessary suitable action within one week.

•   Action must  be  taken  on recommendations  of the   Mandal Level

Committee  within 15 days.

•        In case of a complaint against a teacher or other staf of the  school, conduct  a   discreet   enquiry   to    protect   the     identity   of   the victim/complaint.

•   The log book at school level and mandal  level shall  be maintained


•   Instructions:

•   In case,  students observe tobacco/drug/related substances  supply activities outside the  school premise or inside the  premise, they may intimate the  school authorities through the  complaint box.

•        Students     not        to       hesitate     to       seek      support     from teachers/counselors/parents when required

•        Every  student needs  to  follow  the   guidelines  on the   safety and security issued by the   school principal  and teachers  from time  to time.

•        Senior students may discuss various  issues like bullying and sexual harassment with other younger students under guidance of teachers

•        There should be child safety  posters, POSCO  BOX details and child helpline number on display in prominent locations of the  school.

•        Identifying  the    students  with  positive  leadership   qualities  and making  them part of the   Anti-Bullying  Task  Force  or  the   School Safety  Committee  to   act  as  peer  counselors  and  educators  to develop a bullying and violence free school campus.

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